Return and Cancellation Policy
Introduction
Intercontinental Bremont Service Company Limited provides digital and online infrastructure services rather than standard physical products. As a result, returns and cancellations are handled according to the nature of the service, the stage of work, and the terms agreed with the customer.
Service Cancellations
Customers who wish to cancel a service request should contact Intercontinental Bremont Service Company Limited as soon as possible.
Cancellation requests made before work has commenced may be considered where applicable and may be subject to any agreed administrative or third-party costs.
Once work has commenced, cancellation may not result in a full refund because resources, time, or third-party services may already have been committed to the project.
Completed Services
Services that have been fully delivered or completed are generally not eligible for cancellation or refund, except where otherwise agreed or required under applicable law.
Where a customer identifies an issue with a delivered service, the customer should contact us promptly so that the matter can be reviewed and, where appropriate, corrected within the agreed scope.
Changes to an Existing Service
Customers may request changes to a service where applicable. Minor revisions that fall within the original agreed scope may be accommodated.
Requests that introduce new requirements or substantially change the original scope may be treated as additional work and may involve additional charges or an adjusted delivery timeline.
Refunds
Where a refund is approved, the amount and method of refund will depend on the circumstances of the cancellation, the work already completed, and any applicable third-party or administrative costs.
Refunds will only be processed where Intercontinental Bremont Service Company Limited determines that a refund is appropriate or where a refund is required by applicable law or an existing agreement.
Third-Party Services
Some digital services may depend on third-party platforms, subscriptions, hosting providers, software, domain registrars, or other external services. Fees paid to third parties may be subject to those providers’ own refund and cancellation policies.
Intercontinental Bremont Service Company Limited cannot guarantee refunds of third-party charges that are non-refundable under the applicable provider’s terms.
Customer Responsibilities
Customers are responsible for providing accurate information, approving relevant work promptly, and communicating cancellation or change requests in a timely manner.
Delays resulting from unavailable information, customer inaction, or failure to provide required access may affect cancellation eligibility or the applicable service timeline.
How to Request a Cancellation
To request a cancellation or discuss an issue with a delivered service, contact Intercontinental Bremont Service Company Limited using the details below and provide relevant information about your service request.
Address: 1, Greenfield Community Rounder, Abeokuta, Ogun State, Nigeria
Phone: 0903016525
Email: [email protected]