Delivery Policy
Introduction
Intercontinental Bremont Service Company Limited provides online and digital infrastructure services to individuals, businesses, and organisations. This Delivery Policy explains how we manage service requests, project timelines, digital deliverables, and the completion of agreed services.
Service Delivery
Our services are delivered digitally or through other agreed methods depending on the nature of the service requested. Before work begins, relevant service details, requirements, scope, timelines, and deliverables will be communicated to the customer where applicable.
Delivery timelines may vary depending on the type and complexity of the service, the information required from the customer, and the agreed scope of work.
Customer Information
Customers are responsible for providing accurate and complete information, files, access details, specifications, or other materials required for the delivery of a service.
Delays caused by incomplete information, late responses, unavailable access, or changes requested by the customer may affect the agreed delivery timeline.
Digital Deliverables
Where a service includes digital files, documents, configurations, reports, website-related materials, or other electronic deliverables, these may be provided through email, online platforms, cloud storage, or another agreed digital method.
Customers should ensure that the contact details and delivery information they provide are accurate.
Service Timelines
Estimated delivery times will depend on the specific service and will be communicated before or during the engagement where applicable. Where circumstances outside our reasonable control affect delivery, we will communicate relevant delays and provide an updated timeframe where possible.
Changes to Service Requirements
Requests that significantly change the original scope of work may require additional time, resources, or fees. Any significant changes will be discussed with the customer before additional work is undertaken.
Completion of Services
A service will be considered delivered when the agreed deliverable has been provided or the agreed service activity has been completed within the applicable scope.
Where customer review or approval is required, reasonable time may be provided for the customer to respond or provide feedback.
Contact Us
For questions about service delivery, contact Intercontinental Bremont Service Company Limited through:
Address: 1, Greenfield Community Rounder, Abeokuta, Ogun State, Nigeria
Phone: 0903016525
Email: [email protected]